Eye Glasses and Contact Lens Return Policies:

Professional fees, such as eye exam fees or contact lens evaluation and assessment fees, represent payments for services that were rendered (even if unsuccessful), and are not refundable. Eye glass lenses truly are custom made devices and are usually not refundable, but we will be happy to correct any problems you may experience. Frames may be returned or exchanged within 90 days, if in perfect condition, however, if new lenses are required for the new frame, a lab service charge 20% will be applied. Prepackaged contact lenses may only be returned if the original packaging is not opened nor defaced with any markings.

Eye Glasses Rx Changes:

Prescriptions written by other Optometrists: eyeglass lenses will be remade one time, at no charge, if the prescribing Doctor provides a new prescription, in writing, within 90 days of dispensing. Rx changes after one the free remake or after 90 days will be charged the usual lens price. For prescriptions by Dr. Q, an office visit to recheck the prescription will be provided and new lenses will be made, at no charge, within 180 days of dispensing. Recheck visits after 180 days will be charged the usual fee for a brief exam. If a QT Optometry’s prescription is filled elsewhere, and an Rx change is needed, we will not be responsible for any charges incurred. Most reputable optical dispensaries allow doctor Rx changes at no charge, but it is up to the patient to inquire about such policies in advance of purchase.

There are two types of health insurance that will help to mitigate the cost of your eye care services and optical products. You may have both types and QT Optometry accepts most insurance plans in both categories:

1. Vision Benefits (such as VSP, Eye Med, Superior Vision, Avesis, TriCare, and others)
2. Medical Insurance (such as Blue Cross/Blue Shield, Medicare, and others).

Vision plans only cover routine vision wellness exams, along with eyeglasses and/or contact lenses. Vision plans do not cover medical eye care (diagnosis, management, or treatment of eye health problems. Examples: Diabetes, Glaucoma, Infections, Dry Eye). Medical insurance must be used for medical eye care. If you have both types of insurance plans, it may be necessary for QT Optometry to bill some services to one plan and some services to the other. We will follow a procedure called coordination of benefits to do this properly and to minimize your out-of-pocket expenses. If some fees are not paid by the insurance, we will bill you for them, such as deductibles, co-pays, or non-covered services as allowed by the insurance contract.

Please provide your insurance cards to our staff member so we may make a copy. We need to have your medical insurance or Medicare card on file for future billings to your insurance. We will always notify you and get your approval before we bill any insurance plan.